We hope that you will be satisfied with your purchases from Apache Rose, but if for any reason you would like to return or exchange your item, you can do so within 14 days, as long as the following terms are adhered to:
Please complete the returns form sent to you with your order and include it in your package back to us. You can specify here whether you would like an exchange or refund. We have included a returns address label for your convenience.
Returned items must not have been worn or damaged and must come with all the original packaging and labels. Please note that earrings are non-refundable for hygiene reasons unless they are faulty. If a refund is requested, we will refund the full price of the piece minus the postage fees (unless the item is faulty and we will refund the postage too).
We would always advise that items are returned to us via recorded or special delivery as this service is trackable and covers insurance. Please note the customer is responsible for the cost of returning goods for refund or exchange (unless faulty).
If you have any queries regarding a refund or exchange, please email us at firstname.lastname@example.org and we will come back to you asap. Many thanks